Our Platform

Our system has several modules that can be used in an integrated or isolated way. The modules are:

Pessoas
People

Register your collaborators.

Frequências
Frequencies

Tell the experiences of your customers in your company.

Pesquisa
Search

Creat and manage serches to your clients and collaborators.

Touchpoints
Touchpoints

Manage and monitor your touchpoints results.

Grupos
Groups

Organize your search by distincr groups.

Unidades
Units

Monitore your data for each company unit,

Agendamentos
Schedules

Schedule automatic submissions based on frequencies.

Integrações
Integrations

Send real-time information from your system to our.

Usuários
Users

Manage who will access the system.

Seach, chanels of communication

We are ready to assist your company in the best media to reach your customer or collaborator.

SMS
SMS

Answers to your costumers are totally free of charges, even smart flows of monitoring and in real time. It does not adapt to all kinds of business.

EMAIL

We use principles such as simplicity, transparency and velocity, with record response rate. It is the bigger rate in response in the market.

WEBSITES

Answers to your costumers are totally free of charges, even smart flows of monitoring and in real time. Usually used to complement another channel of communication.

Our System

Our system has several modules that can be used in an integrated or isolated way. The modules are

Dashboards NPS

NPS Dashboard

To ease the unterstnding of your results, NPS dashboard tool pre define several grafics categorized by age, gender, permanence, frequency eschedule, costumizable fields, among others...

Viewing the different groups data it is possible to make deepening of your data, identifying in isolation the groups of problem.

NPS dashboard

ENPS dashboard is pre defined based in "The Five Dysfunctions of Team", one of the most used around the world in understanding collaborators satisfaction

Divided in more than 15 different analitical graphics it is possible to have a complete understanding of your comany's collaborators

Dashboards eNPS
Touchpoints

Touchpoints

Deepen you understanding of "why" the grade can be and optional step of your quiz, WeHelp identifies the deepening of points as touchpoints, the same are based in NPS methodology.

With touchpoints created it will be possible to view grouped graphics where they will enable a comparative view between promoters, passives and detractors. Identifying in detail what makes them satysfied or dissatisfied.

Issues

Most of the times dissatisfaction is based in problem solutions, thus, WeHelp makes this step optional to include in your form, where it is possible to understand the following points

  • Costumer had any issue with the company?
  • If the problem was solved?
  • If solved, what is the evaluation to the problem? (NPS based)
Problemas
Gerenciamento das Frequências

Frequency Management

Each activity made by your client can be monitored and passive to transform into a research, and example of that occurs by accessing catracas in gym clubs, orders performed

With monitored frequencies you are able to creat schedules highly customizable shooting in real time or during a pre defined search break.

Creation and Search Monitoring

Search creation in WeHelp platform are highly customizable, from titles until text creation sent or available at the moment of the costumer form filling, each step can be activated or not depending on the company's needs.

Criação e Monitoramento de Pesquisas
Gerenciamento das Unidades

Units Management

Understanding which units has a better or worse result is prime to itdentify success features, WeHelp platform allows to subdivide and register as many units you'd like, allowing full management.

People management

The more complete the costumer's or colaborato's registration is, the better it can be characterized in a search result, thus the platform offers standard fields that can be created according to the company's needs, and example of this could be the current client plan in a club or the client's occupation.

Gerenciamento de pessoas
Agendamentos

Schedules

For the process to work in an effective way and to e possible to view the company's evolution it is very important to project the atomation of researches, this functionality couts with several configurations that allows the automatic send based in frequencies registered.

Integrations

You company can use one of our integrations already deloped, integrate using API's or request that our team make development for your company

One of WeHelp's crutial points is that every intelligence is our responsability, thus the integrations starts with a simple task, just carry out your client's registration e collaborators, just like your frequencies.

Integrações
Usuários

Users

The user's system allows your company to register in and independent form, who will have access to the system, also allowing the access control based on functionalities.

Feedbacks

Answer and managing the client's response is mandatory in NPS methodoly, WeHelp allows you to make all of it directly through the platform in a simple way, besides that, in case the client answer using e-mail the software automatically receives it, and provides for your viewing, of course, the possibility to view the e-mail alert answerd in the superior system menu.

FEEDBACKS

Tagging

For a complete understanding the system allows you to create tags and relate snippets from the costumer's or collaborator's answer, where later it will be possible to view analitically what was said positively or negatively.

Reports

Answer and managing the client's response is mandatory in NPS methodoly, WeHelp allows you to make all of it directly through the platform in a simple way, besides that, in case the client answer using e-mail the software automatically receives it, and provides for your viewing, of course, the possibility to view the e-mail alert answerd in the superior system menu.

RELATÓRIOS

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