WeHelp Software NPS
Brazil United States
Sistema de gerenciamento da jornada do cliente. WeHelp NPS

Integration

We are ready to assist your company in the best media to reach your customer or collaborator.

Sistema de Integrado - WeHelp NPS

Complete software to measure the satisfaction of your client's journey.

Contact phone

Bring your costumer's voice to the core of your decisions

To begin our integration with Intercom, you must have a WeHelp account, if you do not already have one, create your account for free.

Our system has several modules that can be used in an integrated or isolated way. Intelligent real-time monitoring streams that fit all types of business.

In our dashboard you can already see in a very objective way, both your indicators of performance (NPS, Touchpoints and troubleshooting) and the segmentadet search results (age, gender, time, class, etc).

Create your Survey

Before starting the configuration in Intercom, a search of type "SITE" must be created. It is necessary to be able to organize and manage the answers.

Follow our clear and objective step-by-step to create your survey.

Criação da pesquisa
Mensagem Intercom

Intercom Configuration

After you have completed the integration with Intercom and created your survey, you should now configure our application. Create or edit your messages and add the WeHelp App. A form will be displayed, and you must complete all the fields presented.

Escolha uma pesquisa para relacionar as respostas do chat Intercom, um código de experiência e também indique à qual unidade de negócios dentro do sistema WeHelp você quer relacionar suas respostas.

Your application is now ready for use.

Visualize your responses

Within the customer view we added a card with the note, comment and date that was answered. With each new response a new card is created.

In our dashboard you can already see in a very objective way, both your indicators of performance (NPS, Touchpoints and troubleshooting) and the segmentadet search results (age, gender, time, class, etc).

Everything organized in a way that will already allow a preliminary analysis of the reasons that lead customers to become promoters, or detractors, of your brand.

Visualização da Resposta

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Complete software to measure the satisfaction of your client's journey.